One platform · One business context

Freedom to configure. Control to scale.

Build and evolve business experiences on one configurable platform.

See how it works
Business objectLive
REQ-00124
Customer requestProduct return
  1. 01Need
  2. 02Data
  3. 03Experience
  4. 04Process
  5. 05Operation

02Change is constant

Your business doesn't stand still.

Change is constant

TeamsProcessesRequirementsCustomersOperationsRegulationsTechnology
Your business doesn't stand still.

System landscape

CRM
Spreadsheet
Email
Workflow
Portal
Custom app

System landscape

CRM
Spreadsheet
Email
Workflow
Portal
Custom app

+ requirements + exceptions + dependencies

Teams · Processes · Requirements · Customers · Operations · Regulations · TechnologyCRM · Spreadsheet · Email · Workflow · Portal · Custom app
CRM
Spreadsheet
Email
Workflow
Portal
Custom app

02Change is constant

Your business evolves.

02Change is constant

Your business evolves. Your software should evolve with it.

DataProcessesExperiences

03The Primum Way

Configure experiences without losing control.

Bring data, processes and experiences together on one configurable foundation — with governance built into how they evolve.

Flexible by design. Governed by default.
Data
Processes
Experiences
01Automation
02Governance & Security
03Controlled Extension
PRIMUM.

04From idea to experience

From business idea to working experience.

Model it. Shape it. Automate it. Operate it.

Model your business.

Turn a business concept into a structure your organization can work with.

Shape the experience.

Turn your data into an experience people can actually use.

Turn processes into execution.

Connect people, decisions and automation around the same business context.

Operate with context.

Keep data, process and work connected from request to resolution.

Business objectDATA MODEL
REQ-00124Customer request
TitleProduct return
Requester
Category
Priority
Status
Assigned team
Customer request · PreviewPORTAL

Customer request

TitleProduct return
Requester
Category
Priority
Status
Assigned team
REQ-00124FLUSS
Submitted
Validation
3Approval
4Fulfillment
5Complete
RequestsRECORDS
IDTitleStatusPriority
REQ-00124Product returnIn progressHigh
REQ-00123Billing questionCompletedNormal
REQ-00122Missing orderWaitingNormal

One business context. From idea to operation.

05Product universe

One platform. Different ways to build.

Records

Operate your business data.

Work with records, relationships and actions in a configurable operational workspace.

Portal

Design guided experiences.

Create the experiences people use to interact with your business.

Fluss

Turn processes into execution.

Orchestrate decisions, tasks and automation in visual workflows.

Gate

Go beyond the standard experience.

Create tailored interfaces without disconnecting from platform context, data and control.

Studio

Extend when configuration isn't enough.

Add code, integrations and advanced behavior when your requirements demand it.Configurable first. Extensible when needed.
RequestsRECORDS
IDTitleStatusPriority
REQ-00124Product returnIn progressHigh
REQ-00123Billing questionCompletedNormal
REQ-00122Missing orderWaitingNormal
REQ-00124Product return
DetailsActivity
Customer request · BuilderPORTAL
Canvas

Customer request

TitleProduct return
Requester
Category
Priority
Status
Assigned team
Customer request flowFLUSS
Submitted
Validation
Approval
4Fulfillment
5Complete
REQ-00124Current stepFulfillmentElapsed time · 02h 18m
Customer operationsGATE
REQ-00124

Product return

In progress
Timeline04 events
CustomerCustomer request
Actions03 available
Related data06 records
Risk extensionSTUDIO
export function calculateRisk(record) {
  const score = signals(record);
  return applyPolicy(score);
}
v4.1 Ready

Configure what should be flexible. Extend what needs to be unique.

06Configure · Extend · Govern

Business freedom without technical chaos.

01 · Configure

Let the business shape what needs to change.

Configure structures, experiences and processes without rebuilding the application around every new requirement.

02 · Extend

Extend where differentiation requires it.

Introduce code and specialized behavior without abandoning the platform context around it.

policy.extend(context)
REQ-00124Shared context
03 · Govern
AccessLifecycleBoundariesTraceability
Flexible by design. Governed by default.

Configure what should be flexible. Extend what needs to be unique. Govern how both evolve.

07Illustrative scenario · Supplier Onboarding

From a business need to a working process.

See how one supplier onboarding process connects data, experiences, decisions and operations — and evolves when the business changes.

Capture what the business needs.

Turn requirements into an executable process.

Connect teams around the same business context.

Give every participant the experience they need.

Keep data, process and operations connected.

Then the business changes.

High-risk suppliers now require an additional security review.

The business changed. The experience changed with it.

Supplier · SUP-00147DATA
CompanyContoso GmbH
CountryGermany
CategorySoftware
RiskPending
OnboardingFLUSS
Submitted
Validation
3Compliance
4Legal
5Finance
6Approval
SUP-00147 · CoordinationWORK
SSupplierCompleted
PProcurementCompleted
CComplianceIn progress
LLegalWaiting
FFinanceWaiting
Supplier PortalPORTAL
SUP-00147

Welcome, Contoso GmbH

Complete the required information to continue.

DocumentsCompleted
2Tax detailsPending
3Bank detailsPending
SupplierRECORDS
SUP-00147

Contoso GmbH

Germany · Software
StatusOnboarding
Current stepCompliance
RiskPending
Submitted
Validation
3Compliance
4Legal
5Finance
6Approval
NEW BUSINESS REQUIREMENT

High-risk suppliers now require an additional security review.

Risk: HighSecurity review
Onboarding · v4PUBLISHED
DraftReviewPublished
Submitted
Validation
Compliance
Risk check
5Security review
6Legal
7Finance
8Approval
Risk: HighSecurity review
Pending
PublishedVersion 4
1Business requirement
2Data update
3Experience update
4Process update
5Publish

08Platform architecture

Built as a platform. Not a collection of features.

Data, processes and experiences evolve on the same platform foundation instead of becoming isolated solutions.

Different experiences. Shared business context.
RecordsREQ-00124
PortalForm
FlussProcess
GateExperience
StudioTask
01Experiences
02Processes
03Data
04Automation · Governance · Security · Extension
PRIMUM.One context. Multiple experiences.

Shared foundations reduce duplication.

09Scale

Start with one process.

Start with the problem that matters now.

09Scale

Grow on the same foundation.

Add processes, teams and experiences without rebuilding the foundation behind each one.

09Scale

Shared foundation + controlled variation

Build more on what you already govern.

09Scale

Scale the configuration. Not the complexity.

Expand across processes, teams and experiences while keeping a shared platform foundation underneath.

Supplier onboarding
Customer requests
Contract review
Access requests
Incident response
Partner portal
Legal intake
Operations hub
Quality checks
DATAPROCESSEXPERIENCESHARED FOUNDATION · PRIMUM

10Manifesto

Your business will change.

Your software should be ready to change with it.

Freedom to configure. Control to scale.

Build around the way your business works.

Discover how Primum brings data, processes and experiences together on one configurable platform.